Below we have listed some of our most frequently asked questions:
1. L'arbe is a jewelry in form of plants?
No. FLORA — is a real plants framed in pure metals in according to our special deep micro-detailing technology. There is a real plant inside the strong metal covering of every piece of jewelry. That's why all FLORA jeweleries are only in one instance.
2. Is it strong and wear-resistant?
FLORA jewelry performed in according to the highest requirements of strength. They are durable and at the same time elegant and light, like plants, which became their basis! The thickness of the metal coating ranges from 0.12 to 2 mm. For example, the thickness of body parts in a modern car from 0.2 to 0.8 mm. Of course, the mechanical strength does not negate the careful attitude. If you treat them with love they will delight you with its natural beauty over the years.
3. Is this a real gold and silver or some kind of imitation?
We always use only pure metals, not below 999 of purity. Our jewelry is plated with real high-purity gold (999 fineness), high-purity silver 99.99 %, pure ultra-hard chromium, iron or copper.
The highest purity metal is needed for you to enjoy their real, natural colour without impurities. For example silver is a white metal, gold is yellow-orange, chrome has a blue-gray color, and copper — bright pink.
If we use special alloys, intermetallic compounds and composite materials — we always inform about it.
4. What is the branded mineral coating?
Our branded mineral coatings Black Forest, Antique Silver and Argentite are the natural minerals that we have grown on the surface of the corresponding metal (silver or copper). The mineral layer is very firmly linked with the base, gives a beautiful shades and protects metals from tarnishing. Antique Silver and Argentite become deeper, richer and stronger over the years.
If you would like to purchase an item, click the “Add to Cart” button which you will find on each product page.
All FLORA jeweleries are only in one instance, therefore all item(s) that has been added to your cart are reserved for you for 20 minutes. During these 20 minutes your reserved item is available only to you and nobody else.
How to choose a cord
Usually we recommend to choose between standard long and standard short cord length if you are buying a pendant or necklace.
For some items you can also choose a type and colour of the cord. All available information about cords you can get by clicking the “Change” button, which you will find on each product page near the cord description.
If you are not satisfied about standard length you also have a possibility to choose your own cord size. Please let us know about your special requirements to feel the form “Comment”.
Our web-site is connected to PrivatBank Secure Electronic Payments system, which allows you to pay for our services with the use of any Visa and MasterCard cards, issued by any domestic and foreign banks. PrivatBank Secure Electronic Payments system is based on the most modern internet-payments security standard — 3-D Secure, which ensures thehighest level of safety of your payments in Internet at our web-site. 3-D Secure Technology is the part of global Visa "Verified by Visa" and MasterCard «MAsterCardSecureCode» programs, which purposed on providing the safe and effective methods of payment for goods in Internet. More that 30 million of Visa and MasterCard cardholders all over the world are the active user of Verified by Visa and MasterCard SecureCode services. Today, 3-D Secure standard is used by more that 100 000 Online Merchants and more that 20 000 acquiring banks all over the world. And this number if growing very fast. Taking care of providing to our clients the most progressive methods of online security, we have implemented this standard at our web-site. Payment with Visa and MasterCard cards today is highly secure and safe now!
When you are finished shopping, click “checkout” and your order will then be processed externally by Payment system. You may pay with your debit or credit card. When your chosen payment method has been accepted, Payment system will send you a payment receipt email and you will receive an Order Confirmation email. Your order will then begin processing.
Make sure you have measured and pointed your cord length, cord colour and material when ordering a pendant/necklace . We are not responsible for given wrong sizes/parameters.
We use only reputed international companies like EMS, TNT, DHL, FedEx etc. Shipping delivery commitment excludes holidays (Sundays), unforeseen delays in customs clearances and alternative shipping instructions provided by customer /recepient to courier company.
The shipping charges and times are dependent on destination country and quantity of the items. Delivery times and charges will be displayed to you while you place the order. Once the shipment is handed over to shipping company, no modification can be made to the order.
Any change in delivery address or specific delivery instructions would be accepted only if courier company is able to entertain these. All the duties to be paid for export would be borne by FLORA.
Any import duties or local duties levied at destination would be borne by the recepient of the shipment. These duties are directly to be paid to the delivery boy.
Returns and Exchanges must be requested within 10 days of receiving your order. It is the buyer’s responsibility to inspect all products once they are received. If you are unsatisfied for any reason, please contact us firstname.lastname@example.org to request a return. Please note that items showing signs of wear or those that have been altered, resized, or damaged in any way cannot be accepted for return. The customer is responsible for shipping costs in both directions on returns and exchanges. You should expect to receive your refund within 15 days after we receive the item.
For exchanges where you have ordered an incorrect length/size or item, we will require you to pay for the return shipping costs.
Any shipping error on our part we will cover return shipping at our cost.
For any other questions please do not hesitate to contact us at email@example.com or call us at +380673342999